As well as having a highly talented team, DWF consistently demonstrate excellent transactional management skills, willingness to go the extra mile and always looking to improve the service to NewRiver. It is a genuine pleasure to be working with a legal team that are smart, market savvy, loyal and fun and we would not hesitate to recommend DWF.– Allan Lockhart, Property Director NewRiver Retail
Though our range of legal services we share our knowledge and technical expertise to create radically better support, services and solutions for our clients.
We go to market through the sectors our clients operate in, so we can identify and anticipate challenges and find solutions to the legal problems they face; provide support for smarter decisions, reduce risks, and give greater clarity and flexibility.
Providing award-winning legal services, excellence client service and effective operational management, our specialist teams provide commercial advice and strategic guidance, underpinned by expert and international understanding of global issues, legal areas and sector insight.
We created Connected Services in response to client demand to help solve their wider business challenges. Our Connected Services offering is comprised of a range of consultative services, technology and products that complement our legal offering, focused specifically on managing risk, cost, time, reputation and resource.
Our specialist teams provide commercial advice and strategic guidance for clients across a broad range of legal areas and sectors, underpinned by practical experience and insight.
We connect to build relationships that inspire trust and confidence across all levels, so can we deliver an exceptional client experience.
Our approach is tailored to the needs, issues and requirements of our clients, our people and the communities we work with.
By paying attention to detail we create, implement and oversee sustainable solutions that go beyond conventions and expectations, and find agile ways to tackle challenges together.
Our clients range from FTSE 100 multinational household names to private individuals, from both the public and private sector. Our client base spans across international markets.
We create value for our clients by providing intelligent and insightful legal advice and services which are aligned to their commercial reality. Meeting our clients’ needs is at the heart of our continuing drive to do things differently.
Our people include everyone who has a part to play in delivering client service excellence on behalf of DWF to our clients. We create value for our people by offering fulfilling and rewarding careers and continuing to invest in their development and care about their well-being.
We create value for our clients by understanding their business and their markets and providing smart, insightful legal advice and services which are aligned to their commercial reality. Meeting our clients' needs is at the heart of everything we do including our continuing drive to do things differently.
We believe that our community reaches further than our four walls. It’s not just about us but all the people around each of our offices. Who we are and what we do impacts on everyone. Our communities include those in which we live and work. Those that touch the lives of our people day by day. We create value for our communities by recognising and acting upon the positive impact we can have on current and future generations.
Our vision is to encourage all our people to work together as a catalyst for change. One of our values is the belief that we are 'better together' and it's our opportunity for all our people to work together to create something special
The launch of the DWF Foundation in November 2015 marked a significant step in our journey to develop a culture of contribution.
The DWF Foundation builds on our existing community activity in a focused and strategic way and demonstrates that when we all work together we can make a significant, positive impact on the communities in which we live and work. The pillars of the Foundation are: Homelessness, Health & Wellbeing, Employability and Education
We don’t want to react to climate change. We’re committed to tackling things head on. And that means starting with our own environmental impact.
We’re a member of the Legal Sector Alliance on Climate Change and The Prince’s Mayday Network and we’re working with Business in the Community. This means we’re working hard to change our business reduce our carbon footprint. We’ve launched a new Environmental Management system. We’ve achieved ISO14001 certification and we’re maintaining it.
We’ve reduced CO2 emissions per employee from 2.6 to 2 tonnes and a 15% reduction on paper reduction already. Telephone and video conferencing has increased by over 150% and we recycle 80% of our waste. We’ve even hosted Responsible Supply Chain Management events for BITC.
And we haven’t stopped yet.
Good corporate governance enables us to create sustainable value for the benefit of our clients, our people and the communities in which we live and work.
Our Risk Management and Governance strategy follows the execution of the wider business strategy, so we can anticipate and identify the regulatory outcomes and address them accordingly to ensure compliance.
We have always strived to offer the very best service. Excellence is our goal. As the first legal business to achieve the formal “Commitment to Excellence” Marque in the UK, it speaks volumes about our approach.
You trust us to be the best at what we do. To test ourselves at every step. We have a dedicated Business Excellence Team. Day in, day out, they’re focused on ensuring we meet the very highest standards. That we have the right infrastructure, controls and processes in place to ensure success. That we’re continually improving and developing our management systems and acting on feedback.
Every year we complete a business-wide audit programme. This is structured around our core areas of business, our Service Level Agreements, and the activities we undertake. We run internal, external and client audits, review our complaints, professional indemnity and risk assessment information, as well as listening to what you’ve had to say in client care reviews and other feedback. Our accreditation to the ISO 9001:2015 standard means we are externally assessed every six months.
Because we’re always innovating, our approach to risk and governance is not a box-ticking exercise. We are continually monitoring and refining our processes to help us to be at the forefront of legal excellence.
Our values are the foundation of our culture, providing a common sense of direction for our people. They influence our actions and behaviours and support our strategic direction.
We genuinely believe in our value set, which was created by our people:
Defining the values that demonstrate our culture and approach to client service allows us to understand the role we play in our communities, build capability through external partnerships, challenge the status quo and harness and respect diversity.
Our values are embedded in our business and communicated through regular dialogue with its teams. We have also implemented key development initiatives to support the development of its people, including the introduction of our Expectations Framework. This provides our people with clear performance and development goals and supports performance management processes making it much easier to assess the contribution of its people and importantly, how results are delivered. We have also launched the DWF Academy to provide a framework for learning and development for all to ensure all employees build their career through improvement and innovation.
Our annual Community Engagement Survey told us that 92% of our people are proud to work for a firm that supports its communities. That 93% would personally encourage others to volunteer and that 82% feel our community involvement improves their morale. The survey identified four key themes that now underpin our work: education, employability, the environment and homelessness. Last year, we spent 8,397 hours on community and pro bono work.
We want to share our commitment to our values. They shape who we are and our approach to everything we do. That’s why we’re committed to community projects and activities. We build long lasting, sustainable relationships helping young people to achieve more in education, vulnerable people to find work, the voluntary and community sectors to become more effective, helping to protect and improve the environment and to grow enterprise. And we do this through fundraising, volunteering, team challenges, mentoring and pro bono initiatives.
“At DWF, we already have a richness of diversity in terms of thought, backgrounds, education, cultures and religious belief. Demographics and societal changes will increase and enrich that diversity. Our approach to diversity is to ensure it is not only present in terms of our policies but visible in practice throughout the firm and something I view as critical to our plans for future growth.”– Andrew Leaitherland, CEO & Managing Partner
Diversity and inclusion are integral to our values and culture. We recognise the benefits diversity brings and focus our efforts in a way that is responsive to the needs of all our people. Our approach is evidenced in the way we think and behave every day, treating everyone fairly, and with dignity and respect. It is shaped by our values and visible through the support we offer our people, our clients and our communities.
People are at the centre of what we stand for. Having the best people. Keeping the best people. Supporting our teams, clients and the communities in which we live and work.
We’re committed to a vibrant, energetic and diverse business. We want everyone to reach their full potential and pass that value on to clients, our people should be able to do that free from discrimination or harassment of any kind.
Here is our LGBT Inclusion statement
Here is our diversity table
Our commitments to diversity and inclusion are more than just words. We live by them every day and they underpin how we care for people regardless of age, gender, relationship and family status, professional skills or status, race, colour, nationality, ethnic origin, disability, sexuality, religion or belief.
We partner ambition, innovation and passion with dignity, respect and fairness. Hard work and personal responsibility apply across every aspect of this.
We have promised to:
Our Diversity Steering Group is involved in many projects connected to our Diversity Strategy. The formation of a Partner led Diversity Steering Group and network of Diversity Champions provides strong and visible leadership to support the implementation of the firm’s strategic diversity objectives and in doing so, embed diversity into the way we do business.